Refund policy
Returns within 30 days
You can return these within 30 days of delivery for a refund:
- Personal massagers that are unopened, in the original packaging.
- Lingerie that is unworn, with tags attached, in the original packaging. It must be free of makeup, deodorant and marks. Try it on over your underwear.
Final sale for hygiene reasons
- Opened personal massagers
- Briefs and panties
- Gift cards
Need a different size?
Return the unworn item, then place a new order for the size you need.
How to start a return
Email sparkdhub@gmail.com with your order number before you send anything back. We'll reply with a prepaid return label.
Items sent back without approval can't be accepted. Return shipping is free.
Damaged, faulty or wrong item? We'll fix it.
If your order arrives damaged, doesn't work, or isn't what you ordered, email sparkdhub@gmail.com within 90 days of delivery. Include your order number and a photo.
We'll send a replacement or a refund. If we need the item back, we'll email you a prepaid return label.
Refunds
We'll email you once your return arrives and we've checked it. Approved refunds go back to your original payment method.
Original shipping charges aren't refunded unless the item was damaged, faulty or wrong. Your bank may take a few days to show the refund.
Questions
Email sparkdhub@gmail.com and include your order number.