Frequently asked questions
Orders and shipping
How will my order be packaged?
Every order ships in a plain box with no logos or product names. The label shows a return address, as shipping rules require.
Orders to Canada also carry a customs form. Border rules require it to list the contents and their value.
Where do you ship?
We ship to the United States and Canada.
How long does delivery take?
US orders ship by USPS. At checkout, pick Economy (5 to 8 business days) or Standard (3 to 4 business days).
How long does delivery take to Canada?
Canadian orders ship by USPS or DHL Express. You'll see each option's price and delivery estimate at checkout.
Is shipping free?
US orders of $50 or more ship free with Economy. Canadian orders pay the carrier rate shown at checkout.
How do I track my order?
We email you a tracking link when your order ships. You can also sign in to your account to check its status.
Returns
Can I return an item?
Unopened, unused items in their original packaging can be returned within 30 days of delivery. Intimate items, sale items and gift cards are final sale.
How do I start a return?
Email sparkdhub@gmail.com before you send anything back. If we approve it, we'll send a return label and instructions.
What if my order arrives damaged or wrong?
Email sparkdhub@gmail.com with your order number and a photo. We'll review it and make it right.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay. You'll see every option at checkout.
Products and care
What are your massagers made of?
Each product page lists the material and water rating. Check both before you buy.
How do I clean a massager?
Wash it with warm water and mild soap after each use, then let it air dry. Never submerge one that is only splash-proof.
How do I find my size?
Each lingerie page lists its sizes, and several styles go up to 5XL. If you're between two sizes, choose the larger one.
Contact
How do I reach you?
Email sparkdhub@gmail.com or use our contact form. Include your order number if you have one.